⚠️ Important
Asters uses access tokens to connect to your social accounts. Social networks provide these tokens. When an access token expires or becomes invalid, you must reconnect your social account. This generates a new token.
Each social network has security policies and algorithms designed to protect its users' accounts and data. When a social network identifies certain actions on an account, it forces the account token to expire, causing the account to be disconnected.
The security of your profiles is important
Asters, like all external social network partners, is subject to these security measures. They are often more stringent for third parties than you may experience using the social network itself. Although it can be frustrating, accounts are disconnected to be protected.
Tokens expire for the following reasons:
Manual updates to your account settings, such as changing a password
Social networks force tokens to expire as a security measure
The tokens reach the end of their intended lifetime
Step-by-step guide
⏰ Time: 2 minutes
1️⃣
To manage your social profiles click on Settings
2️⃣
Click on Social profiles
3️⃣
When your token is expired you will see it as below 👇 click on the icon of the profile/page to refresh the token
4️⃣
The page will refresh, then, select the profile you want to re-connect
5️⃣
Finally, assign it to the correct workspace
